Must be a US Citizen
Must possess active Poly .
Ability to travel to customer site - approximately 20%
5+ years of experience in technical support for complex enterprise software, security, Linux administration, network administration, or network security - with at least 2 years providing tier 3 support within an environment that requires a security clearance
1+ year previous experience working on Cloud Platforms (AWS, Azure, GCP), focusing on Cloud Security solutions.

Technical Skills:

In-depth knowledge of cloud platforms (AWS, Azure, Google Cloud) and their security features.
Strong understanding of networks, Linux/Unix and Windows administration, and cloud-based vulnerability management.
Experience with scripting and automation (e.g., Python, Bash, PowerShell) within cloud environments.
Familiarity with virtualization technologies such as VMware, Hyper-V, Amazon AWS, Microsoft Azure, and Docker.
Understanding of Industry Security Standards (e.g., DISA, HIPAA, CIS, ISO 27001, PCI) and their application within cloud environments.
Intermediate understanding of reviewing PCAPs with tools such as Wireshark.

Soft Skills:

Outstanding written and verbal communication skills, focusing on sustaining customer loyalty.
Ability to multitask, manage multiple priorities in a fast-paced environment, and work independently remotely.
A proactive approach to problem-solving and a willingness to go beyond documented knowledge to learn and adapt to new technologies.

Preferred Technical Skills & Certifications:

Knowledge of database technologies and SQL (Oracle, MySQL, MSSQL).
Understanding of APIs and their practical application in cloud security settings.
Familiarity with certificates and Certificate Authorities (CAs).
Certification – AWS Associate, AWS Security Specialty, Terraform Associate, CCSP, CISSP

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