Dark Site Support
With over 25 years, the M1 Cyber team of experts provides services and support solutions to OEM partners and the U.S. Government. Bringing our strong history of relationships and expertise to your mission.
Your Federal business is expanding into the DoD and Intelligence Community while your reach into these dark site customers is limited or non-existent. Hiring a talented, cleared service and support team from across the country is not something that can be accomplished in a day.
You have to hire cleared field engineers to perform onsite break/fix work, along with security and management staff. Even more daunting of a hiring task, these field engineers must also be skilled in networking, virtualization, operating systems and other facets of IT in order to troubleshoot complex customer environments while working to resolve trouble tickets. When working with the extremely bright customers that work in dark sites, field engineers must be prepared to handle normal break/fix tickets that turn into multi-day troubleshooting mysteries!
Mission First Cyber (M1 Cyber) is operated by a technical leadership team with many years of experience in the U.S. DoD and Intelligence Communities. We understand the challenges associated with operating behind armed guards and barbed wire fences. Scaling to meet your government customer’s service and support demands can be cost-prohibitive, time consuming and prove to be too much for a growing business to handle by itself. M1 Cyber works hard to provide superior customer service and satisfaction so your business can meet the growing demand for your products and services.
The M1 Cyber management and engineering teams have been providing service and support solutions directly to our OEM partners and the U.S. Government for over 25 years. With our strong enterprise IT reputation and relationships we can act as an extension of your service and support teams so you don’t have to organically build a dark site support practice.